Partner FAQs

Typical timeline: 14-21 days from contract signature to member enrollment. This includes: kickoff call (day 1-3), technical setup and branding (7-14 days), final review (2-3 days), and launch. Fastest implementation on record: 7 days for standalone GLP-1 program. If integration is required (API, EMR, SSO), add 1-3 weeks depending on complexity.

Recommended minimum: 10-15 members to generate meaningful engagement data. We've run successful pilots as small as 5 members (special circumstances) and as large as 200+. Ideal pilot size is 25-50 members—large enough for solid data, small enough to stay nimble and make adjustments. For employers: target one department or location. For GLP-1: one cohort of recent starts. For residential: one building or phase.

We recommend pilots for: First-time wellness program implementation, organizations testing vendor fit, procurement teams requiring proof of concept, or programs where internal stakeholder buy-in needs data. Annual partnership makes sense when: You've already run wellness programs successfully, leadership is already committed, you need immediate scale (100+ members), or pilot timeline doesn't align with your enrollment windows. Pilot credit (full pilot fee applies to annual contract) makes the financial risk minimal.

Everything needed for program delivery: White-label platform setup, member onboarding, personalized training programs, nutrition frameworks, weekly accountability check-ins, educational content, coaching team access, monthly reporting, technical support, and member success management. Optional add-ons: Onsite workshops (+$2K-5K per session), custom integrations (quoted separately), additional reporting/analytics (included for most use cases), and expedited implementation (+10% for 7-day launch).

Per-Member-Per-Month (PMPM) is based on actively enrolled members, not total employee headcount. Example: 50 employees eligible, 30 enroll = you pay for 30. Pricing tiers: $35 PMPM for 1-25 active members, $25 PMPM for 26-75 active, $15 PMPM for 76+. Implementation fee ($8K) is one-time and covers setup, training, and first-month delivery. Billing is monthly in arrears based on actual active member count (member must complete at least one check-in per month to count as "active").

Pilots: Fixed-term contract (6 or 12 weeks), prepaid, no early termination (program integrity). Annual partnerships: 12-month initial term, auto-renews unless 60-day written notice given. Either party can terminate with 60 days notice after initial term. Prepaid implementation fee is non-refundable (represents actual setup costs). Monthly PMPM fees can be paused/reduced with 30 days notice if enrollment drops. No penalties for pausing or scaling down—we want sustainable partnerships, not trapped clients.

Week 1: Member receives enrollment link → creates account → completes intake questionnaire (health history, goals, equipment access, preferences) → receives personalized training program and nutrition framework → watches orientation video. Weeks 2+: Trains following their program (workouts logged in app) → completes weekly check-in (progress, energy, appetite, questions) → receives coach feedback and program adjustments → accesses educational content library. Monthly: Optional live Q&A or workshop. All interactions via mobile app + email—no scheduling required for weekly check-ins (async by default, live calls available if needed).

Programs work for any training environment. During onboarding, members indicate equipment access: full gym, home gym (dumbbells/bands), bodyweight only, or hybrid. Training programs auto-adjust based on equipment available. ~70% of our members train at home or in building amenity gyms with minimal equipment. Programs emphasize progressive overload and consistency—not fancy equipment. For residential programs, we can optimize specifically for your amenity space (list equipment during kickoff and we program around it).

Every program is individualized. Members self-report experience level during onboarding (never trained / beginner / intermediate / advanced). Programs scale automatically: beginners get movement education and foundational patterns, advanced members get progressive periodization and performance metrics. Our coaching team reviews every member's first week and makes adjustments. Common scenario: corporate wellness cohort with 10 total beginners, 15 intermediate, 5 advanced—everyone gets a program appropriate for their level. No "one-size-fits-all" group classes.

Typical time commitment: ~2 hours/month after launch. Setup phase: 1 kickoff call (60 min), provide member list (15 min), review branded materials (30 min), send enrollment announcement (15 min) = ~2 hours total. Ongoing: Review monthly report (15-30 min), occasional member questions forwarded from your team (minimal—most go direct to us), escalation coordination if needed (rare—~1 per 50 members per quarter). We handle all member onboarding, program delivery, support tickets, and reporting automation. Your role is strategic oversight, not day-to-day operations.

All coaches hold nationally recognized certifications: NASM-CPT, ACE-CPT, NSCA-CSCS, or equivalent. Most have additional specializations (nutrition, behavior change, special populations). Our head coach (Ian Pierce): NASM-CPT, 10+ years experience, specialized in adherence-focused programming for clinical populations and executive wellness. Coaching team undergoes ongoing training in motivational interviewing, habit formation science, and program-specific protocols (GLP-1 considerations, corporate wellness best practices, etc.). Members are assigned a primary coach but have access to full coaching team via app.

Standard monthly report includes: Enrollment/activation rate, weekly adherence (training + nutrition), retention rate, member satisfaction scores, self-reported outcomes (energy, confidence, body composition changes), check-in completion rate, and engagement trends. Optional advanced metrics: Strength progression tracking, body composition changes (if members log data), correlation analysis (adherence vs outcomes), segment breakdowns (by department, age group, fitness level), and custom success criteria specific to your program. All reporting is de-identified/aggregated unless you request individual member data (requires member consent).

We define success criteria together during kickoff. Typical benchmarks: Activation: 60-80% of enrolled members complete onboarding and start program. Adherence: 50-70% weekly check-in completion rate through pilot end. Retention: 70-85% of activated members still active at week 12. Satisfaction: 4+ stars average (5-star scale) on post-pilot survey. Outcomes: 60%+ report improved energy, strength, or body composition. Success thresholds vary by program type and member population—GLP-1 adherence benchmarks differ from employer wellness. We provide industry comparisons in final report.